FAQ

 

How do I work with Shapiro Diamonds?

Please give us a call or send us an email to set up an appointment to visit our showroom to view our collection of certified loose diamonds and diamond rings. Our showroom is a relaxed, fun environment where you’ll experience no pressure and the focus will be on diamond education. We’ll be fully prepared with a collection of loose diamonds within your desired shape, quality specifications and budget ready for you to view. After selecting your preferred diamond, you’ll work hand-in-hand with our designers to create your custom design. If you have a picture of what you’d like, please bring it with you. Most custom rings take 2-4 weeks to complete and deliver, but often can be rushed at no charge if needed.

Can you work with my budget?

Absolutely. We can work with any budget and assure you that we can deliver the most value for the money you have to spend. We can also assist you in identifying which diamond qualities and characteristics are most important, and which ones not to sacrifice on. This will enable you to select the best possible diamond for you.

Do you take credit cards?

Yes, we accept Visa, Mastercard and American Express.

What is the average price for an engagement ring?

The average price range for our engagement rings is between 5 and 25K. The standard rule of thumb is 2 to 4 month’s salary. However, we frequently work with budgets exceeding $100,000.

How large a selection of diamonds do you have?

During your visit, we will show you one of the largest selections of diamonds available in the city in any shape, size, clarity and color you wish.

How do I know I am getting fair price and value?

We encourage you to compare the stones we quote you to stones of exact size, shape, clarity, color and measurements. A slightest difference causes the price to fluctuate. We price all of our diamonds to match or beat the competition. The retail replacement value can be 25 to 50% higher than the price you purchased it for.

Can you mount the stone for me?

Yes, we have an incredible team of jewelry designers and bench jewelers. We can create any simple or intricate mounting you’d like.

How long will it take to set my diamond and get my ring?

Solitaire and three stone settings usually take 2-4 days but can be rushed when necessary. Custom mountings usually take 2-3 weeks to complete and deliver.

What if the ring is the wrong finger size?

Shapiro Diamonds offers overnight ring sizing at no extra charge to our customers. If you present the ring and it does not fit, just bring it back to us to resize for her. We always suggest getting a bigger size than you think, therefore the ring will go on her finger without a problem when you propose.

How do I know what shape she’ll like?

Engagements are rarely an out-of-the-blue surprise, so it is common to discuss shape options with your partner. One way to ensure you find a shape that will match her taste and style is to shop for a ring together. If you prefer keeping the ring a total surprise, our Shape Personalities page will help you select the shape that is perfect for her.

How do I know what setting she’ll like?

Our best recommendation is to ask her close friends and family about what she wants. Additionally Pintrest is an amazing place to check out her potential “my favorite rings” board were she may have pinned some engagement ring examples. If all else fails you can have the diamond mounted in a simple solitaire setting. After presenting the diamond to her, have the diamond remounted in the ring of her choice. If you purchase the diamond from Shapiro Diamonds, we will gladly credit you the full cost of the solitaire setting toward the engagement ring she picks.

Do you provide an appraisal with my purchase?

Yes, Shapiro Diamonds will provide you with a formal jewelry appraisal for your piece. It will include all details on the piece, along with the retail replacement value. The retail replacement value can be 25 to 50% higher than the price you purchased it for.

What is your Warrantee?

Our Guarantee, Warrantee and Promise

Shapiro Diamonds offers a Full and Lifetime Workmanship Warranty on all of the pieces we create. This warranty covers each item of fine jewelry for defects in manufacturing. Because of daily wear, stones may become loose over time and become dislodged. In the unlikely event that this happens, the lifetime warranty will fully cover the replacement and labor cost to repair the merchandise. Shapiro Diamonds will replace any missing diamonds (excluding the large center stone) that may come loose or fall out of the setting as a result of regular wear of the ring. This excludes excessive wear and tear and/or physical/accidental abuse, loss or theft. We strive for perfection in the creation of beautiful works of art and therefore guarantee their workmanship fully. As with any delicate artistic creations, care must be taken to insure years of enjoyment. In order for Shapiro Diamonds to fulfill these guarantees, items must be inspected yearly. Warranties are void if the jewelry piece has been taken to any jeweler other than Shapiro Diamonds. We will accept nothing less than your complete satisfaction and look forward to being your lifelong personal jeweler.