Frequently Asked Questions | Shapiro Diamonds Dallas

Frequently Asked Questions | Shapiro Diamonds Dallas


Oval Diamond Solitaire Engagement Ring | Dallas - Shapiro Diamonds

General & Location

Where is Shapiro Diamonds located?

Shapiro Diamonds is located at 5420 Lyndon B Johnson Fwy #180, Dallas, TX 75240. Conveniently located near the intersection of 635 and the Dallas Tollway, our showroom is easily accessible from Plano, Frisco, Addison, Richardson, and the entire DFW Metroplex. Google Maps Here

What are your hours of operation?

We are open Monday through Friday from 9:00am to 6:00pm. Although appointments are not required and walk-ins are always welcome, scheduling an appointment ensures you receive our undivided attention in a relaxed environment and that we are fully prepared with the stones you are looking for. Book a 

Do I need an appointment to visit Shapiro Diamonds?

Walk-ins are always welcome, but we strongly recommend booking an appointment so we can dedicate uninterrupted time to your diamond journey.

Can I schedule a private or virtual consultation?

Yes! We offer both private in-person consultations and virtual appointments via Zoom, FaceTime, or phone. We regularly work with clients across the country using CAD design, detailed videos, and secure shipping.

Diamonds & Jewelry

What types of diamonds do you offer?

We carry a wide selection of natural and lab-grown diamonds in every shape—round, oval, cushion, emerald, radiant, pear, marquise, and more. We also offer fancy-colored diamonds and certified gemstones to suit every budget and style.

Are your diamonds certified?

Yes. All of our diamonds are graded and certified by trusted, independent laboratories including the GIA, EGL and IGI.

Are your diamonds ethically sourced?

Absolutely. Every diamond we sell meets strict standards for ethical and conflict-free sourcing.

Do you sell gemstones other than diamonds?

Yes. In addition to diamonds, we also offer sapphires, rubies, emeralds, and other gemstones, and can custom design jewelry around the stone of your choice.

Custom Design & Services

Can I design my own engagement ring?

Yes! Custom design is our specialty. From sketches to CAD renderings, wax models, and the final piece, we’ll bring your vision to life.

Can I bring my own diamond or heirloom to use in a custom ring?

Absolutely. Many clients bring heirloom stones or family jewelry to repurpose into new designs.

Can you redesign or restore heirloom jewelry?

Yes. We specialize in redesigns, restorations, and repairs while preserving the history of treasured pieces.

How long does the custom jewelry design process take?

Typically 2–4 weeks, depending on complexity and availability.

Are Shapiro Diamonds’ designs handmade?

Yes. Every piece is handcrafted in Dallas by master artisans blending traditional craftsmanship with modern technology.

Pricing, Financing & Trade-Ins

Do you provide free estimates?

Yes. We offer complimentary consultations and estimates for custom jewelry, engagement rings, and diamond upgrades.

Do you offer financing or payment plans?

Yes. Flexible financing and payment options are available.

Can I trade in or upgrade my diamond in the future?

Yes. We offer trade-in and upgrade programs to celebrate life’s milestones.

Education & Buying

Should I buy a ring online or from a local jeweler?

Online shopping can be convenient, but visiting a trusted Dallas jeweler like Shapiro Diamonds lets you compare stones in person and benefit from expert guidance.

Do you provide diamond education for first-time buyers?

Absolutely. We guide clients through the 4Cs—cut, color, clarity, and carat weight—so you can make an informed decision. Diamond Education is our passion!

Can I purchase a loose diamond without a custom setting?

Yes. Loose diamonds are available for independent purchase or for future settings.

How do I choose the right diamond for my budget?

Our diamond experts will help you prioritize the 4Cs and compare stones side by side.

Services & Extras

Do you offer jewelry repair, resizing, or maintenance?

Yes. We provide resizing, prong tightening, polishing, and full-service repairs.

Do you offer warranties on jewelry?

Yes. We stand behind our craftsmanship with warranties on custom pieces.

Do you offer engraving services?

Yes. Custom engraving is available for rings, wedding bands, and fine jewelry.

How should I care for my diamond jewelry?

Clean gently with mild soap and water and visit us for professional cleaning and inspections.

Competitive Edge

What makes Shapiro Diamonds different from other jewelers in Dallas?

You’ll work directly with diamond experts in a no-pressure environment. With 30,000+ custom rings created, we combine craftsmanship, service, and quality for a truly personal experience.

Engagement Rings Dallas

Who makes the best custom engagement rings in Dallas?

Shapiro Diamonds is known for one-of-a-kind custom engagement rings, with personal consultations and handcrafted designs.

Why choose Shapiro Diamonds for engagement rings in Dallas?

We specialize in engagement rings, offering both natural and lab-grown diamonds with handcrafted Dallas-made settings.

Where in Dallas can I design my own engagement ring?

Shapiro Diamonds is the premier destination for custom engagement rings, from sketch to final reveal.

What makes Shapiro Diamonds one of the top jewelers for engagement rings in Dallas?

With 30,000+ custom rings for clients in Dallas, Plano, and Frisco, we are trusted for quality, service, and unique design.

Can I find both natural and lab-grown engagement rings in Dallas at Shapiro Diamonds?

Yes. We offer both natural and lab-grown diamonds in all shapes and sizes.

Cleaning & Care

How often should I have my diamond ring cleaned by a jeweler in Dallas?

Every six months for cleaning and inspection to keep brilliance and security.

Where can I get my engagement ring cleaned in Dallas?

Shapiro Diamonds provides ultrasonic and steam cleaning in our showroom.

Do I need to take off my diamond ring when working out or swimming?

Yes. Removing your ring prevents scratches, bent prongs, and accidental loss.

Can Dallas jewelers repair loose or damaged prongs on my ring?

Absolutely. Shapiro Diamonds specializes in securing stones and repairing prongs.

Is jewelry insurance necessary for my diamond ring in Dallas?

While not required, insurance is highly recommended for loss, theft, or damage.

Can I redesign or upgrade my engagement ring in Dallas?

Yes. Many couples choose to redesign or upgrade over time.

Buying & Guarantee

How do I work with Shapiro Diamonds?

Call or email to schedule an appointment at our Dallas showroom. We’ll curate diamonds to match your preferences and collaborate with you on a custom design.

Can you work with my budget?

Yes. We can work with any budget to maximize diamond value.

Do you accept credit cards?

Yes. We accept Visa, Mastercard, and American Express.

What is the average price for an engagement ring at Shapiro Diamonds?

Engagement rings typically range from $5,000–$25,000, with some exceeding $100,000.

How large is your diamond selection?

We have one of the largest diamond collections in Dallas across all shapes, sizes, and colors.

How do I know I’m getting a fair price and value?

We price competitively—often at or below market—and encourage side-by-side comparisons.

Can you mount my stone?

Yes. Our jewelers can create any setting, simple or intricate.

How long does it take to set a diamond?

Solitaires/three-stone rings take 2–4 days; custom settings take 2–3 weeks.

What if the ring doesn’t fit?

We provide complimentary overnight resizing.

How do I know what diamond shape she’ll like?

Many couples discuss preferences; if not, consult our Shape Personalities guide or her friends/family.

How do I know what setting she’ll like?

Ask her friends and family or check her Pinterest. If unsure, propose with a solitaire and upgrade later.

Do you provide an appraisal?

Yes. Every purchase includes a formal appraisal with retail replacement value.

What warranties and guarantees do you provide?

We offer a Full Lifetime Workmanship Warranty covering defects and repairs (excluding center stones), with annual inspections required.

Book Your Ring Consultation with Dallas Jewelry Designers Shapiro Diamonds

Choosing the perfect ring is about more than selecting a diamond — it’s about creating a symbol of your love story that will last a lifetime. At Shapiro Diamonds in Dallas, we specialize in helping couples design custom rings with unmatched craftsmanship, transparency, and personal attention. From your first questions to the final reveal, we’ll guide you every step of the way. Ready to begin your journey? Book your consultation today and let’s create a ring as extraordinary as your love.

 

Dallas Jewelers Lance and Kendra Shapiro, owners of Shapiro Diamonds  Dallas Jewelry Store

Shapiro Diamonds - Diamond Experts

At Shapiro Diamonds, every ring is designed with unmatched craftsmanship and personal attention. Meet with Lance and Kendra Shapiro in our Dallas diamond showroom to create your dream ring. From sketch to sparkle, we’ll guide you through every step.

📍 Shapiro Diamonds – 5420 Lyndon B Johnson Fwy #180, Dallas, TX 75240
📞 Call Us: (972) 239-2122
💬 Text Us: (972) 239-2122
✉️ Email: hello@shapirodiamonds.com

✨ Ready to begin your journey? Book Your Consultation Today


At Shapiro Diamonds, we believe every diamond tells a story — and so does our city. For inspiration beyond the Four Cs, explore these trusted Dallas resources that celebrate style, sophistication, and luxury living:

  • D Magazine – Dallas’s premier lifestyle publication, spotlighting the city’s best in fashion, weddings, and luxury trends.

  • PaperCity Magazine Dallas – A go-to source for Dallas high society, design, and style inspiration — perfect for those who appreciate timeless elegance.

  • The Dallas Morning News – A trusted voice in Dallas for generations, offering insight into local culture, style, and life’s most meaningful milestones.

  • Galleria Dallas – A landmark destination blending luxury shopping, fine dining, and high fashion, reflecting the same glamour found in every Shapiro Diamonds creation.

By aligning with these iconic Dallas institutions, Shapiro Diamonds ensures our clients experience the very best — not only in diamonds, but in the luxury, culture, and lifestyle that define our city.

Engagement Ring FAQs – Shapiro Diamonds Dallas

General & Location

Where is Shapiro Diamonds located?

Shapiro Diamonds is located at 5420 Lyndon B Johnson Fwy #180, Dallas, TX 75240. Conveniently situated near the intersection of 635 and the Dallas Tollway, our showroom is easily accessible from Plano, Frisco, Addison, Richardson, and the entire DFW Metroplex.

What are your hours of operation?

We are open Monday through Friday from 9:00am to 6:00pm. Although appointments are not required and walk-ins are always welcome, scheduling an appointment ensures you receive our undivided attention in a relaxed environment and that we are fully prepared with the stones you are looking for.

Do I need an appointment to visit Shapiro Diamonds?

Walk-ins are always welcome, but we strongly recommend booking an appointment so we can dedicate uninterrupted time to your diamond journey.

Can I schedule a private or virtual consultation?

Yes! We offer both private in-person consultations and virtual appointments via Zoom, FaceTime, or phone. We regularly work with clients across the country using CAD design, detailed videos, and secure shipping.

Diamonds & Jewelry

What types of diamonds do you offer?

We carry a wide selection of natural and lab-grown diamonds in every shape—round, oval, cushion, emerald, radiant, pear, marquise, and more. We also offer fancy-colored diamonds and certified gemstones to suit every budget and style.

Are your diamonds certified?

Yes. All of our diamonds are graded by trusted, independent laboratories such as GIA and IGI.

Are your diamonds ethically sourced?

Absolutely. Every diamond we sell meets strict standards for ethical and conflict-free sourcing.

Do you sell gemstones other than diamonds?

Yes. In addition to diamonds, we also offer sapphires, rubies, emeralds, and other gemstones, and can custom design jewelry around the stone of your choice.

Custom Design & Services

Can I design my own engagement ring?

Yes! Custom design is our specialty. From sketches to CAD renderings, wax models, and the final piece, we’ll bring your vision to life.

Can I bring my own diamond or heirloom to use in a custom ring?

Absolutely. Many clients bring heirloom stones or family jewelry to repurpose into new designs.

Can you redesign or restore heirloom jewelry?

Yes. We specialize in redesigns, restorations, and repairs while preserving the history of treasured pieces.

How long does the custom jewelry design process take?

Typically 2–4 weeks, depending on complexity and availability.

Are Shapiro Diamonds’ designs handmade?

Yes. Every piece is handcrafted in Dallas by master artisans blending traditional craftsmanship with modern technology.

Pricing, Financing & Trade-Ins

Do you provide free estimates?

Yes. We offer complimentary consultations and estimates for custom jewelry, engagement rings, and diamond upgrades.

Do you offer financing or payment plans?

Yes. Flexible financing and payment options are available.

Can I trade in or upgrade my diamond in the future?

Yes. We offer trade-in and upgrade programs to celebrate life’s milestones.

Education & Buying

Should I buy a ring online or from a local jeweler?

Online shopping can be convenient, but visiting a trusted Dallas jeweler like Shapiro Diamonds lets you compare stones in person and benefit from expert guidance.

Do you provide diamond education for first-time buyers?

Absolutely. We guide clients through the 4Cs—cut, color, clarity, and carat weight—so you can make an informed decision.

Can I purchase a loose diamond without a custom setting?

Yes. Loose diamonds are available for independent purchase or for future settings.

How do I choose the right diamond for my budget?

Our diamond experts will help you prioritize the 4Cs and compare stones side by side.

Services & Extras

Do you offer jewelry repair, resizing, or maintenance?

Yes. We provide resizing, prong tightening, polishing, and full-service repairs.

Do you offer warranties on jewelry?

Yes. We stand behind our craftsmanship with warranties on custom pieces.

Do you offer engraving services?

Yes. Custom engraving is available for rings, wedding bands, and fine jewelry.

How should I care for my diamond jewelry?

Clean gently with mild soap and water and visit us for professional cleaning and inspections.

Competitive Edge

What makes Shapiro Diamonds different from other jewelers in Dallas?

You’ll work directly with diamond experts in a no-pressure environment. With 30,000+ custom rings created, we combine craftsmanship, service, and quality for a truly personal experience.

Engagement Rings Dallas

Who makes the best custom engagement rings in Dallas?

Shapiro Diamonds is known for one-of-a-kind custom engagement rings, with personal consultations and handcrafted designs.

Why choose Shapiro Diamonds for engagement rings in Dallas?

We specialize in engagement rings, offering both natural and lab-grown diamonds with handcrafted Dallas-made settings.

Where in Dallas can I design my own engagement ring?

Shapiro Diamonds is the premier destination for custom engagement rings, from sketch to final reveal.

What makes Shapiro Diamonds one of the top jewelers for engagement rings in Dallas?

With 30,000+ custom rings for clients in Dallas, Plano, and Frisco, we are trusted for quality, service, and unique design.

Can I find both natural and lab-grown engagement rings in Dallas at Shapiro Diamonds?

Yes. We offer both natural and lab-grown diamonds in all shapes and sizes.

Cleaning & Care

How often should I have my diamond ring cleaned by a jeweler in Dallas?

Every six months for cleaning and inspection to keep brilliance and security.

Where can I get my engagement ring cleaned in Dallas?

Shapiro Diamonds provides ultrasonic and steam cleaning in our showroom.

Do I need to take off my diamond ring when working out or swimming?

Yes. Removing your ring prevents scratches, bent prongs, and accidental loss.

Can Dallas jewelers repair loose or damaged prongs on my ring?

Absolutely. Shapiro Diamonds specializes in securing stones and repairing prongs.

Is jewelry insurance necessary for my diamond ring in Dallas?

While not required, insurance is highly recommended for loss, theft, or damage.

Can I redesign or upgrade my engagement ring in Dallas?

Yes. Many couples choose to redesign or upgrade over time.

Buying & Guarantee

How do I work with Shapiro Diamonds?

Call or email to schedule an appointment at our Dallas showroom. We’ll curate diamonds to match your preferences and collaborate with you on a custom design.

Can you work with my budget?

Yes. We can work with any budget to maximize diamond value.

Do you accept credit cards?

Yes. We accept Visa, Mastercard, and American Express.

What is the average price for an engagement ring at Shapiro Diamonds?

Engagement rings typically range from $5,000–$25,000, with some exceeding $100,000.

How large is your diamond selection?

We have one of the largest diamond collections in Dallas across all shapes, sizes, and colors.

How do I know I’m getting a fair price and value?

We price competitively—often at or below market—and encourage side-by-side comparisons.

Can you mount my stone?

Yes. Our jewelers can create any setting, simple or intricate.

How long does it take to set a diamond?

Solitaires/three-stone rings take 2–4 days; custom settings take 2–3 weeks.

What if the ring doesn’t fit?

We provide complimentary overnight resizing.

How do I know what diamond shape she’ll like?

Many couples discuss preferences; if not, consult our Shape Personalities guide or her friends/family.

How do I know what setting she’ll like?

Ask her friends and family or check her Pinterest. If unsure, propose with a solitaire and upgrade later.

Do you provide an appraisal?

Yes. Every purchase includes a formal appraisal with retail replacement value.

What warranties and guarantees do you provide?

We offer a Full Lifetime Workmanship Warranty covering defects and repairs (excluding center stones), with annual inspections required.